Refund policy
Return & Refund Policy
At OlivePaw, we want you to feel confident with your purchase. If you are not fully satisfied, we’re here to help.
Return Window
We offer a 30-day return policy. This means you have 30 days from the date your order is delivered to request a return.
Return Eligibility
To be eligible for a return:
- The item must be unused and in the same condition as received
- The item must be in its original packaging
- Proof of purchase is required
How to Start a Return
To request a return, please contact us at info@olivepaw.com with your order details.
Returns must be approved before being sent back. Items returned without prior authorization will not be accepted.
Once your return is approved, we will provide instructions on how and where to send your package.
Return Shipping
We offer free returns within the United States.
Damaged or Incorrect Items
Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us within 7 days of delivery so we can resolve the issue promptly.
Non-Returnable Items
We do not accept returns for:
- Perishable goods (such as pet food)
- Personalized or custom-made items
- Gift cards
- Items marked as final sale
Exchanges
If you would like to exchange an item, we recommend placing a new order and returning the original item once your return request is approved.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved, your refund will be issued to your original payment method within 5–15 business days. Please note that processing times may vary depending on your bank or payment provider.
If more than 15 business days have passed since your refund was approved, please contact us at info@olivepaw.com.
Contact
If you have any questions about returns or refunds, please contact us:
OlivePaw (operated by Branton LLC)
30 N Gould St, Ste R
Sheridan, WY 82801
United States
Email: info@olivepaw.com
Phone: +1 307-201-9145